Refunds and Returns Policy for Sahan Men’s Hospital
Effective Date: October 14, 2024
At Sahan Men’s Hospital, we are committed to providing high-quality sexual health care services to men. We understand that circumstances may arise where you may need to request a refund for services. This Refunds and Returns Policy outlines the process, conditions, and timeframes for service returns and refunds, ensuring transparency and fairness to both our customers and our business.
1. General Policy Overview
This policy applies to all services purchased through our website, sahanmenhospital.com. Since we provide health care services, certain limitations apply to refunds, and we ask that you carefully review our conditions and procedures before making a request.
We strive to resolve any issues quickly and efficiently. If you are not satisfied with the service provided or have any concerns, please contact us immediately, and we will do our best to assist.
2. Refund Eligibility
Refunds may be requested in the following situations:
- Service Not Provided: If, for any reason, the service you purchased was not delivered as agreed.
- Service Delay: If there are significant delays or interruptions in the provision of services that prevent you from receiving the health care consultation or service as scheduled.
- Unsatisfactory Service: If you believe that the service provided did not meet the promised quality or expectations, we will assess your request for a refund on a case-by-case basis.
Refunds are not available for:
- Completed Services: Once a service (such as a consultation or treatment) has been fully provided, it is considered final and non-refundable.
- Change of Mind: Refunds will not be provided simply due to a change of mind after the service has been scheduled or provided.
3. How to Initiate a Return or Refund
To initiate a refund or report an issue with the service, please follow these steps:
- Contact Us: Send an email to [email protected] with the subject line “Refund Request” or “Return Request.” Please include your name, contact details, the service purchased, and the reason for your refund request.
- Provide Details: Include as much detail as possible regarding the issue or why you are requesting a refund. Supporting documentation (such as proof of payment or service details) may be required to process your request.
- Response Time: We will respond to your request within 5 business days and assess whether your case meets our refund policy criteria.
- Resolution: If your request is approved, we will process your refund within 7-10 business days of approval. You will be notified via email once the refund has been processed.
4. Conditions for Refunds
Refunds are subject to the following conditions:
- Timeliness: Requests for refunds must be submitted within 14 days of the service being scheduled or delivered.
- Partial Refunds: In cases where part of the service has already been rendered, we may provide a partial refund based on the portion of the service that was completed.
- Medical or Technical Issues: If the issue is related to a technical error on our platform or medical concern that interfered with service delivery, you may be eligible for a full or partial refund.
5. Refund Process and Timeframes
Once your refund request has been approved:
- Processing Time: The refund will be processed within 7-10 business days after approval.
- Refund Method: Refunds will be made to the original payment method used during the purchase. If this method is no longer available, we will contact you to arrange an alternative.
- No Additional Fees: We do not charge any additional fees for processing refunds. However, you may be responsible for any transaction fees or charges imposed by your bank or payment provider.
6. Costs and Fees Involved
There are no fees for requesting a refund. However, if the service has been partially delivered, the refund may be adjusted accordingly to account for the services already provided.
- Transaction Fees: Any transaction fees imposed by your bank or payment processor are non-refundable.
- No Hidden Fees: We believe in a fair and transparent process, and there are no hidden fees associated with the refund process.
7. Non-Refundable Situations
Certain situations do not qualify for refunds:
- Completed Services: Services that have already been fully rendered are not eligible for a refund.
- Missed Appointments: If you fail to attend a scheduled consultation or service without proper notice (less than 24 hours), a refund may not be provided.
- Late Refund Requests: Requests submitted more than 14 days after the scheduled service date will not be considered.
8. Contact Information for Customer Support
If you have any questions, concerns, or would like to initiate a refund or return, please contact us:
Sahan Men’s Hospital
Email: [email protected]
Address: Benadir, Mogadishu, Zoobe KM5
Our customer service team is available to assist you with any issues and ensure that your concerns are addressed in a timely manner.
9. Policy Changes
Sahan Men’s Hospital reserves the right to modify this Refunds and Returns Policy at any time. Changes will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.
10. Final Provisions
By using our services, you agree to this Refunds and Returns Policy. If you disagree with any part of this policy, we kindly ask you to refrain from using our services.
We aim to provide the best possible experience for our clients and ensure a smooth process for handling any issues or concerns regarding service delivery and refunds.